Refund & Return Policy

At Laclarc, we strive to ensure you are completely satisfied with your purchase. If you are not entirely satisfied, we offer a 30-day return policy from the date of delivery.

1. Return Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase (Order ID) is required.

2. Damaged or Defective Items

If you received a damaged, defective, or incorrect item, please contact us at support@neostore.com within 7 days of receiving your order. We will arrange a free replacement or a full refund.

3. Return Process (Dropshipping)

As we source our products from global suppliers, returns must be sent to our supplier's warehouse. Please contact us to receive the exact return address before shipping any items back.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have processed your refund. The refund will be applied to your original method of payment (Credit Card/Stripe) within 5-7 business days.

5. Order Cancellation

Orders can be canceled within 12 hours of placement. If the order has already been processed and shipped by our supplier, it cannot be canceled and must be handled through the return process.